FAQ

 

1. What products does Starlight Stickers offer?

Starlight Stickers specializes in custom printing for a variety of products including pens, stickers, tumblers, and banners. Whether you need promotional materials, personalized gifts, or event decorations, we've got you covered.

 

2. How can I place an order?

Ordering from Starlight Stickers is easy! Simply visit our website and browse through our product catalog. Once you've selected the items you want, customize them using our easy-to-use design tools, and proceed to checkout. If you need assistance or have specific requirements, feel free to reach out to our customer service team for personalized support.

 

3. Can I submit my own design for printing?

Absolutely! We welcome custom designs from our customers. Just make sure your design meets our guidelines for printing, and our team will take care of the rest.

 

4. What file formats do you accept for custom designs?

We accept a variety of file formats including JPEG, PNG, PDF, AI, and EPS. If you're unsure whether your file is compatible, don't hesitate to contact us for assistance at art@starlightstickers.com.

 

5. What printing methods do you use?

At Starlight Stickers, we utilize high-quality printing methods such as digital printing and screen printing, depending on the product and design requirements. Rest assured, we use the latest technology to ensure vibrant colors and crisp details in every print.

 

6. What is your turnaround time for orders?

Our turnaround time varies depending on the complexity of your order and current demand. Typically, orders are processed and shipped within 5-7 business days after approval of the design proof. If you require expedited service, please let us know, and we'll do our best to accommodate your timeline.

 

7. Do you offer bulk discounts?

Yes, we offer discounts on bulk orders. The more you order, the more you save! Our bulk pricing is competitive, and we strive to provide excellent value for our customers ordering in larger quantities.

 

8. Can I track the status of my order?

Absolutely! Once your order has been processed and shipped, you'll receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery and ensure it reaches you on time.

 

9. Return Policy?

We do not accept returns on any custom made product.

 

10. How can I contact Starlight Stickers for further assistance?

If you have any additional questions or need further assistance, our friendly customer service team is here to help! You can reach us via email at art@starlightstickers.com